PRIVACY POLICY
Last update: 10/18/2021
SAVELIVEZ.COM is the institutional website of SAVELIVEZ TECNOLOGIA PARA A SAUDE LTDA., a limited liability company under CNPJ/MF nº 30.041.367/0001-14, with headquarters located at Rodovia SC 401, 4150, office 01, Bairro Saco Grande II, Florianópolis – SC, Brasil – Zipcode: 88032-005.
This Privacy Policy is intended to help you understand which data are collected, why they are collected, and how you can use, manage, export, and delete that data.
COLLECTED DATA
We collect data to provide better services to all our website visitors and also to respond to contact messages, which are:
1) Name: used for user identification and to respond to messages in a personalized manner;
2) E-mail: used for user identification and to respond to messages in a personalized manner;
3) Position: used for user profile identification, to respond to messages in a personalized manner, and for statistical analysis purposes;
4) Company: used for user profile identification, to respond to messages in a personalized manner, and for statistical analysis purposes;
5) Cellphone: used for user identification and to respond to messages in a personalized manner;
The data collected by SAVELIVEZ.COM is mainly used to respond to personalized messages and for statistical analysis, which, depending on the registration, can be used for marketing messages.
We also use personal data to create, develop, operate, provide, and improve our services, content, and campaigns to attract new visitors, as well as to prevent losses and avoid fraud. We may also use your personal data for purposes related to network and account security, including protecting our services for the benefit of all our visitors.
We may use your personal data to confirm your identity, assist in visitor identification, and determine suitable services.
We may also use personal data for internal purposes, such as auditing, data analysis, and research to improve the services and communications of SAVELIVEZ.COM visitors.
When you are not logged into the SAVELIVEZ.COM Account, we store the data we collect with unique identifiers linked to the browser, application, or device you are using. This helps us maintain the preferences you have already selected, for example.
LOCATION DATA AND OTHER PERMISSION
When you access the website, with your permission, we can collect some data automatically, including but not limited to:
- User data: to understand the user inquiry related to technical or general questions, for example, questions about the solution, we collected the data that the user provides as they contact the SAVELIVEZ.COM team.
- Usage data: to prove the purchase and/or usage of our services, if questioned, we collect data about how the user interacts with our services. Within this data are, for example, access date and time, app resources or visited pages, app errors and other system activities, web browser type, and 3rd party websites that you were using before you interacted with our services. In some cases, we collect that data via cookies, pixels tags, and similar technologies that create and keep unique identifiers.
- Demographic data: We collect user demographic data based on your website registration and visitors surveys.
- Device data: to improve the user experience and website performance based on the hardware and software the user is using, as well as to correct system errors, we collect data about the user device, including the hardware model, IP address, operational system, and versions, software, file names, and versions, preferred language, device unique identifiers, add unique identifier, serial number, device movement data, and smartphone network data.
- Location data: depending on the preferences or permissions in the visitor’s device, we collect the user location during the registration process or the approximate or precise location based on GPS data or IP address so we can send more assertive messages to the registered visitors.
- Cookies: a cookie is a small text file sent to your navigator by a website that you visit. It helps the website to remember the visit information like your language preference and other configuration. This can make your next visit easier and the website can be more useful. The cookies perform an important part. Without it, the web experience would be much more frustrating.
- SAVELIVEZ.COM can use cookies for different purposes, like: prevent you from always having to retype login and password; help with the website navigation; collect statistical data; customize the website based on your personal preferences, and deliver a more secure environment to your data.
- Some cookies expire as soon as your session has ended and you close your browser. Others are saved on your device.
- SAVELIVEZ.COM also utilizes 3rd party cookies, like Google Analytics, to help the website navigation analysis.
- The user can turn off cookies via the options panel on your browser or by clicking on this button Cookies settings. However, if you decide to do so, the user understands that the website and/or the app won’t work as fully intended, missing some functionalities.
DATA SHARING WITH 3RD PARTIES
Eventually, SAVELIVEZ.COM can share to 3rd parties specific personal data to supply or improve our services, for example: to send a message via e-mail to you, SAVELIVEZ.COM needs to share with partners that provide e-mail delivery and management services. To do that, we require that the provider follow all relevant laws and best practices to protect the data.
Personal data is never shared with a 3rd party for marketing purposes.
Additionally, SAVELIVEZ.COM can share some data with clients that acquired our services to monitor the use of these services, apply sanctions and/or fines, send notifications and take appropriate action to visitors according to the internal regulation of these clients.
These 3rd parties may only have access to personal data to perform activities in name of SAVELIVEZ.COM and are required to not utilize or share it for any other purpose.
LAW REQUIREMENTS
Personal data protection is a high-priority topic for us, but remember that there is no 100% safe method to safely store and transmit information on the internet. We constantly work to adopt the best development practices and to acquire the services from the best suppliers in the market to make sure your personal data is secure, but we can’t guarantee absolute protection.
This Privacy Policy it’s applied to all services provided by SAVELIVEZ.COM. This policy does not apply to services that have specific and separate privacy policies or for 3rd parties that are not incorporated in this policy.
This Privacy Policy is NOT applied to:
- data collecting from other companies and organizations that advertise our services;
- services offered by other companies or individuals, including products or websites that include SAVELIVEZ.COM services, that are presented to you in search results or have links within our services.
Our services can contain links to other websites that aren’t administered by SAVELIVEZ.COM. If you click on a 3rd party link, you will be redirected to the 3rd party website.
We recommend that you analyze the Privacy Policy of every website that you may visit because we don’t have control over those and we don’t hold any responsibility for the content, privacy policies, or other 3rd party actions and services.
SAVELIVEZ.COM allows you to easily maintain your personal data, complete and up to date. We’ll keep your personal data stored for the necessary period to fulfill the goals of this Privacy Policy and on our specific privacy summaries. To establish those periods we carefully examine the data collection needs and identify the relevant requirements, retaining the data for the shortest period possible to achieve the collection goals, or as long as it’s required by the applicable laws.
DATA DELETION
In some cases, we store the data for limited periods, when they need to be kept for legal or commercial reasons.
We do our best to implement within our services tools to prevent accidental or malicious data deletion. Therefore, depending on the situation, it could take an extra amount of time to delete your data from our active and backup services.
To delete your data from your website account, you need to send an email to [email protected] requesting it so we can immediately begin the data deletion process.
The first step is to avoid the visualization of that data within the system so that information won’t be used to personalize your experience on SAVELIVEZ.COM
The second step is to kickstart the data deletion procedure, created to completely and safely delete all the data from our systems and storage. Secure data deletion is important to protect our visitors and clients from accidental data loss. The complete data deletion from our servers it’s equally important to our protection and the peace of mind of our visitors. This process usually takes around 7 (seven) days from the day we kickstart the data deletion procedure.
After the deletion of your data, in an anonymous format, SAVELIVEZ.COM can keep the data to (i) follow a government-issued order and/or legal process, (ii) research study following appropriate laws, (iii) transfer to a 3rd party, following appropriate laws, (iv) exclusive SAVELIVEZ.COM use.
In the scenario presented above, SAVELIVEZ.COM guarantees that the 3rd parties that eventually can receive the data will follow the same data handling and deletion methods regarding the user data.
DATA PROCESSING AND STORAGE
The data collected via our services can be stored in the US or any other country that SAVELIVEZ.COM, our providers, or our partners keep their infrastructure and operation considering that country can provide the appropriate level of data protection.
When you sign in and utilize our services, you agree with the data transfer to any country that SAVELIVEZ.COM, our providers, or our partners keep their infrastructure and operation as well as with the data sharing, as described in this Privacy Policy. We use different protection methods to help keep the data collected via our platform secure, taking appropriate steps to verify your identity before giving you access to your account.
You can do your part to help us keep your data secure. You are responsible for keeping your account information private as well as control access to the emails exchanged with SAVELIVEZ.COM. Your privacy preferences also can be affected by changes in the social media services you connect with SAVELIVEZ.COM. We’re not responsible for any function, privacy, or safety measure from other organizations.
SENSITIVE DATA
The sensitive data you send to us, if you want and give us consent, will be collected to (i)improve the communication with you, (ii) help to guarantee visitor safety in the identification and authentication process in the website login and sign in and (iii) study and analysis of the visitor’s behavior, always in an anonymized form factor, therefore, not identifying the person or the informed data.
PRIVACY POLICY UPDATES
We can update this Privacy Policy at any time, therefore you will be notified about any changes and new Privacy Policy publications on this page.
It’s recommended to review this Privacy Policy periodically. The changes in this policy are in effect from the day they are posted on this page, but we’ll keep visitors informed about any updates to the content in this Privacy Policy.
COMMUNICATION
We won’t use your personal data to contact you with promotional material and other information without your previous consent. We can send you notifications necessary to the execution of our services, not limited to maintenance, updates, account closure, objectives communication, and services/marketing communications related to our services.
Contact us
If you have any questions regarding this Privacy Policy, contact us via the email [email protected].
SAVELIVEZ.COM controls the data and the person directly responsible for it is Marcos Rodrigues de Matos – [email protected].
